Introduction
This Privacy Policy describes how CHIYUU Co., Ltd. ("we," "our," or "us") handles your information in connection with the PraLoop website, iOS/Android applications, contact form, and related APIs (collectively, the "Service"). All language versions of this Privacy Policy are treated equally.
Information We Collect
We may collect:
(1) information you provide directly, such as your email address and the contents of your inquiry;
(2) user IDs and certain profile information made available by Google or Apple when you sign in with those services;
(3) information collected automatically through your use of the Service, including information about uploaded or synchronized files, device information, IP address, advertising identifiers, usage history, operation logs, and crash or error logs;
(4) payment status information received from the App Store or Google Play in connection with paid plans; and
(5) cookies and similar technologies on the website for analytics, maintaining login status, remembering language settings, ad delivery and measurement, and supporting the contact form.
How We Use Your Information
We use the information we collect for account registration and authentication, user identification, file synchronization and storage features, providing, maintaining, and improving the Service, responding to inquiries, investigating incidents and fixing bugs, fraud prevention and other security measures, analyzing usage, delivering and measuring advertising, confirming payment status and providing premium features, and complying with applicable laws.
Information Sharing
We do not sell your personal information. However, to the extent necessary to operate the Service, we may allow information to be handled by, or shared with, service providers and integrated services such as Google Sign-In, Apple Sign-In, Google Drive, the YouTube API, Google Analytics, Firebase Analytics, Sentry, Google AdMob, the App Store, Google Play, Slack, and other support providers.
For example, inquiry details may be sent to Slack to help us handle support requests. Some of these providers are located outside Japan, and your information may be processed in other countries.
Please review each provider's terms and privacy policy for details about how they handle information, including international transfers.
Security
We take reasonable administrative, technical, and organizational measures to protect your information against loss, leakage, unauthorized access, alteration, and similar risks. However, no method of transmission over the Internet or electronic storage is completely secure.
Your Rights
You may request deletion of your personal information or deletion of your account by contacting us.
Account information, uploaded or synchronized file-related information, and payment-related information are generally retained until account deletion.
Inquiry records may be retained for a reasonable period after the inquiry is resolved, and usage analytics data and crash or error logs are retained in accordance with the retention policies of the relevant third-party services.
After account deletion, we will delete or anonymize your information within a reasonable period, except where retention is required by law or reasonably necessary for billing, dispute resolution, or fraud prevention.
Additional Information for EU/EEA Users
If you are located in the EU/EEA, we may process your information on the basis of contract performance, our legitimate interests in operating, securing, improving, and protecting the Service, your consent, and compliance with legal obligations, as applicable. Subject to applicable law, you may have the right to access, rectify, erase, restrict, object to processing, receive a portable copy of certain data, withdraw consent, and lodge a complaint with your local supervisory authority. Where your information is transferred outside the EU/EEA, we will seek to rely on appropriate safeguards under applicable law, such as contractual protections or other recognized transfer mechanisms.
Contact Us
For questions about this Privacy Policy, or to request deletion or account closure, please contact us at https://pra-loop.com/contact.
CHIYUU Co., Ltd. / #603 Ka-ni-pureisusendaiekimaedori, 1-5-28 Honcho Aoba-ku, Sendai-shi, Miyagi-ken 980-0014
We may update this Privacy Policy from time to time. If we make material changes, we will revise the "Last Updated" date on this page and, where appropriate, provide notice within the Service.